Refund and Cancellation Policy

Zero Is Real LLC, doing business as Zero Business Solutions

Effective July 25, 2026 — Version 1.0

This policy explains setup-fee refunds, monthly billing, the initial service term, cancellations, customer delays, and custom-project exceptions.

1. Standard Package Setup Fees

Setup fees reserve capacity and fund client-specific onboarding, planning, design, configuration, content preparation, integration, and testing. A setup fee is fully refundable only if you cancel before client-specific work begins. Once client-specific work begins, the setup fee is non-refundable except where required by law or where Zero Business Solutions agrees otherwise in writing.

2. Monthly Service Fees

Monthly billing begins at Go-Live and is charged in advance. Monthly fees are non-refundable once billed, including partial months, unused support time, or periods affected by customer delay, except where required by law.

3. Initial Minimum Term

Standard packages have a three-month initial minimum term beginning at Go-Live. Cancellation during the initial term does not eliminate charges due for the remainder of that term unless we agree otherwise in writing.

4. Cancellation After the Initial Term

After the initial term, service continues month-to-month. You may cancel by sending written notice to zeroisrealllc@gmail.com at least 30 days before the requested cancellation date. Cancellation becomes effective after the notice period and any already-paid billing period.

5. Customer Delay or Abandonment

If you do not provide required content, access, feedback, or approvals, the project may be paused. Payments already earned or incurred are not refundable because of customer delay. If there is no meaningful response for 30 days, we may close the active project, and restarting may require a new schedule or fee.

6. Third-Party Charges

Domain, hosting, software, messaging, AI usage, payment-processing, and other third-party charges are governed by the third party and are not refundable by Zero Business Solutions.

7. Failed Payments and Suspension

We may provide notice of a failed or overdue payment and allow seven calendar days to correct it. Services may be suspended if payment is not corrected. Suspension does not cancel amounts already due.

8. Custom Projects

Custom and negotiated projects are governed by the refund, cancellation, milestone, and termination terms in the signed custom agreement. That agreement controls if it differs from this policy.

9. How to Request Cancellation or Review

Email zeroisrealllc@gmail.com with your business name, package, and requested effective date. We will review billing records, work completed, and the applicable policy or custom agreement.

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