Refund and Cancellation Policy

Zero Is Real LLC, doing business as Zero Business Solutions

Effective September 3, 2026 — Version 2.0

This policy explains one-time build-fee refunds, optional support billing and cancellation, customer delays, third-party charges, and custom-project exceptions.

1. Standard Package Build Fees

Build fees reserve capacity and fund client-specific onboarding, planning, design, configuration, content preparation, integration, and testing. A build fee is fully refundable only if you cancel before client-specific work begins. Once client-specific work begins, the build fee is non-refundable except where required by law or where Zero Business Solutions agrees otherwise in writing.

2. Optional Support Fees

Ongoing ZBS support is optional. If selected, support is activated and billed separately after launch or on another agreed date. Support fees are charged in advance and are non-refundable once billed, including partial months or unused support time, except where required by law.

3. Canceling Optional Support

Optional support is month-to-month with no three-month minimum. You may cancel by sending written notice to zeroisrealllc@gmail.com at least 30 days before the requested cancellation date. Cancellation becomes effective after the notice period and any already-paid billing period.

4. Customer Delay or Abandonment

If you do not provide required content, access, feedback, or approvals, the project may be paused. Payments already earned or incurred are not refundable because of customer delay. If there is no meaningful response for 30 days, we may close the active project, and restarting may require a new schedule or fee.

5. Third-Party Charges

Domain, hosting, software, premium plugins, CRM, messaging, SMS, AI or API usage, payment-processing, e-commerce platform, and other third-party charges are separate when applicable and are governed by the third party. They are not refundable by Zero Business Solutions.

6. Failed Payments and Suspension

We may provide notice of a failed or overdue payment and allow seven calendar days to correct it. Optional support or another ongoing service may be suspended if payment is not corrected. Suspension does not cancel amounts already due.

7. Custom Projects

Custom and negotiated projects are governed by the refund, cancellation, milestone, and termination terms in the signed custom agreement. That agreement controls if it differs from this policy.

8. How to Request Cancellation or Review

Email zeroisrealllc@gmail.com with your business name, package, order information, and requested effective date. We will review billing records, work completed, and the applicable policy or custom agreement.

Contact

Zero Is Real LLC
d/b/a Zero Business Solutions
3800 Camp Creek Pkwy, Building 1400
Ste 116B #25
Atlanta, GA 30331
Email: zeroisrealllc@gmail.com
Instagram: @zerobizsolutions